Terms

Terms and Conditions

These terms apply to contracts between [Company name] (“Provider”) and the customer for the booking and provision of cleaning services (window cleaning, stairwell cleaning, etc.) via the website [Website URL] or by other means.

1. Contracting parties and scope

The customer’s contracting party is [Company name], [Address]. These terms apply to all bookings and services unless otherwise agreed in writing. The customer’s conflicting terms are not accepted.

2. Formation of contract

The presentation of services on the website is an invitation to treat, not a binding offer. The customer submits a binding offer by completing the booking (wizard). The contract is formed when the Provider confirms the booking (e.g. by email or system confirmation). For bookings with online payment, the contract may be conditional on receipt of payment.

3. Scope of services

The Provider performs the services selected during booking (e.g. window cleaning by frame/area, stairwell cleaning by floor) at the agreed time and at the address given by the customer. The exact description and agreed price are set out in the booking confirmation. Subsequent changes require the Provider’s agreement.

4. Prices and payment

All prices are in Euro and include statutory VAT unless stated otherwise. Payment is made on site (cash or card) or by online payment (e.g. card via Stripe) after booking confirmation, depending on settings. Invoices are issued after the service if required. Late payment may incur interest and collection costs.

5. Appointment, access, customer cooperation

The customer ensures unimpeded access at the agreed time and that any necessary preparations (e.g. clear access, securing items) are made. If the customer is not present or conditions are unreasonable, the Provider may refuse to perform or offer an alternative date; costs already incurred may be charged.

6. Cancellation and rescheduling by the customer

Free cancellation by the customer is possible until [e.g. 24] hours before the agreed appointment. After that, the Provider may charge a cancellation fee or the full agreed amount unless an alternative date is agreed. The exact cancellation period may be stated in the booking confirmation or on the website. Rescheduling is only possible in agreement with the Provider.

7. Cancellation by the Provider

The Provider may cancel appointments due to force majeure, staff unavailability or other compelling reasons and offer an alternative date or terminate the contract at no cost to the customer.

8. Liability

The Provider is fully liable for intent and gross negligence and for damage to life, body or health. For slight negligence, liability is limited to breach of essential contractual obligations and to foreseeable, typical damage. Liability for indirect damage and lost profit is excluded to the extent permitted by law. See the Disclaimer page for further details.

9. Data protection and withdrawal

Personal data is processed in accordance with our Privacy Policy. The statutory right of withdrawal for consumers is explained in the Right of Withdrawal notice.

10. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Place of jurisdiction for disputes is, where permitted, the Provider’s seat. If any provision is invalid, the rest remains in effect.

Last updated: [Date e.g. February 2026]